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Disaster Recovery

While everyone hopes that a disaster will not happen to them, many times it’s something you have no control over. Business owners should never put off purchasing business insurance, as an adequate amount of coverage will replace any loses. Insurance, however, replaces tangible items. What about protecting your customer base? In order to fully protect your business in the event of a disaster, disaster recovery answering services help to maintain your customer base.

Disaster recovery answering services ensure that your customers are able to get in touch with your business in the event that you completely lose your building and telephone communications. Keep your customers calm during uncertain conditions by letting our professional and highly trained agents handle your calls, so that you can focus on taking care of your business and your employees.

Disasters such as fires, floods, and tornadoes happen every day and commonly occur in specific regions of the U.S. West Coast wildfires, Midwestern tornadoes, and coastal hurricanes are examples of the variety of disasters which can occur at any time of the day or night. Floods are a threat that can happen just about anywhere as there is always the possibility of a water pipe bursting.

The end result of a wildfire or flood can be the complete loss of your building and the majority of your inventory. Tornadoes can also destroy your building and scatter everything within. You may be able to salvage some paperwork from a tornado, but most likely that would entail searching through miles of debris. While trying to rebuild after a major disaster, you need to keep your customer base strong. We can reassure your customers by handling your calls as if your business is functioning as usual.

Our disaster recovery answering services act as your business continuity plan by serving your customers and protecting your employees when unexpected emergencies arise. Our agents will eliminate your business continuity concerns by answering your calls, in the event of a disaster, and provide you with a strategy that will keep your organization functioning.

Our highly trained agents enhance customer satisfaction, increase first call resolution, and retain your customers during times when your phones are down. Whether you are a small, medium, or large business, we keep the critical lines of communication open between your organization and your customers, vendors, prospects, and employees.

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