Busy property managers are not always sitting in the office, available to take calls from tenants at any time of day. By using our property management call services, you won’t miss any more maintenance requests or new tenant inquiries. We can meet the call needs of your demanding tenants, who may be experiencing emergencies such as a broken toilet, furnace or air conditioning unit, and assure them that their problem will be properly rectified.
Our property management call services are completely customizable to meet the needs of your rental facility, whether it is an apartment complex, condos, or townhomes and office buildings; regardless of the building size or number of tenants. Our professional and courteous agents can answer all of your calls, or only the ones that come in after-hours; whatever it takes to give you the peace of mind that your tenants are taken care of during times when you are unable to get to the phone.
Professional customer service is a surefire way to de-stress any emergency situation, and your customers will appreciate a friendly voice on the other end of the line rather than being forced to leave a voice message on a machine (which doesn’t always happen, resulting in lost business). Our skilled agents can screen all maintenance calls and, according to your specifications, route them anywhere based on any criteria set. Our urgent call services will also reassure prospective tenants when they are considering living at your property.
We can answer all your calls while you are busy doing everyday tenant management, such as showing a property, submitting a background check, or processing a rental application. Instead of having your important calls go to voice mail, let our professionally trained agents answer your calls to maintain a personal level of communication with your tenants.
Our service can be a single point of contact for any tenant calls and concerns so the property manager can conduct business as usual without interruption. We also can make sure you get all maintenance requests that come in at any time of the day, therefore providing quicker responses to your tenants. Our skilled agents work as an extension of your business and provide customized answering services for all of your property management calls.
With over 50 years of experience, you can be sure that our agents will handle all of your property management calls in a professional and courteous manner, and your tenants will have peace of mind knowing that any unforeseen situations in their homes will be taken care of in a timely manner.