Our virtual phone answering provides your small business with receptionist services in an offsite location. This gives you the benefit of having a full staff in your office without hiring additional employees. By outsourcing your call answering, we help your business grow by providing 24 hour support in a virtual location. In this way, you can be offsite, on a job, conducting business as usual, and know that none of your calls will be missed.
We have several options for your small business calls including live agent answering, direct routing to your voicemail with the option to speak with a live agent, call screening, and message taking. In addition to inbound calls, our professionally trained staff can process orders and fulfillment services, schedule appointments and provide appointment reminders, and handle any overflow calls so that your customers never get a busy signal or a forced to leave a message.
Many small businesses have only a few employees; sometimes only one. It’s impossible to be out on a job site and be able to answer the phone at the same time. Let our agents provide the customer service that you need by answering all of your calls and helping you grow your business. This way, your customers will be able to reach you at any time, whether you are in the office or not. This assurance will both attract a potential customer, and help keep the ones that you already have.
Our virtual receptionist answering services enable your small business to appear larger to your customers. This gives them the comfort of knowing that you can handle their needs accordingly. We cover your telephone while you are away, after hours, or when you are unavailable. Our call answering services are completely customizable and cater to the size and needs of your small business. Your calls will be answered and dispatched according to you specifications.
Customer service is a key element when growing a small business and it can be the difference between retaining, or losing, your customer base. Let our highly trained agents take care of your customers with inbound and outbound answering services, voicemail answering, and appointment setting. We are concerned with your image and will act as an extension of your small business.